Contact Customer Care

If you have a customer service issue that requires immediate attention,
please email us or call us toll free at
1-800- 878-4396

Customer Care Phone Hours
Monday- Friday 7:30 AM to 6 PM MST
Saturday 9:00 AM to 1:00 PM MST

Ordering, Payment and Shipping Information

Placing Your First Order Placing an order at Plasticare is easy. There's no need to create an account first. You will have done that once you've placed your first order online. Plasticare also accepts orders by phone and fax.

Finding Items You can browse or search for the items you would like to order. There are multiple ways to search the Plasticare site.

Keyword Search A keyword "Quick Search" box is located in the navigation bar at the top every page. Also, a keyword search page can be reached by pressing the blue Search button on the top navigation bar.

Browse Our Products If you prefer to browse through our product selection just click one of tabs at the top of the site to find a more detailed category listing. When you find an item that interests you click the "see details" link to go to the product detail page. Here you will find important information, such as the products features, available colors, quick stats, customer ratings, and testimonials. In the left navigation bar, click on any of the buttons and you will be taken to a General Category. From there you can browse the products within each category.

You can view an alphabetical listing of our products by clicking on the button at the top of the page.

Adding Items to Your Shopping Cart When you are ready to purchase an item, there are two possible pathways to follow.

#1 If you are presented with a product and price, fill in the desired quantity and press .

#2) For those items that come in different sizes, colors, etc., the product display will have a Click Here to Order link. You will be taken to a Product Detail Page. On that page you will see a drop down box with the different options available. Select the desired option, input the quantity desired, and press the .

You can access the contents of your Shopping Cart at any time by clicking at the top of every page.

Signing In Enter your e-mail address, indicate that you are a new customer, and click the "Continue" button. (Keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about subsequent orders.) Do not fill in the password field. You will be asked to provide a password for your account later in the process.

Checkout Procedure Ready to Checkout? Press the Basket Contents button at the top of the page. Review the items in your Basket. You can remove products, update the Quantity for any product listed on this page.

When the contents of your Basket is correct,


Shipping and Billing Information Please enter and/or confirm your Shipping and Billing address.


Shipping and Payment Selection

Shipping Because of their exceptionally fast and reliable service, we ship exclusively via UPS. In most cases, you can select the shipping method. We offer UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air. You may see the shipping option restricted to UPS Ground Shipping due to hazardous material considerations.

Payment Methods We accept Visa, Mastercard, American Express, Discover and PayPal. Card information is collected, transmitted, and by SSL with an encryption key length of 128 bits.


Payment Information Screen If you're paying with a credit card, enter the number without spaces or dashes. If you're paying with PayPalŪ, you will be prompted to input the appropriate information during the checkout process.


Invoice Screen With the transaction approved, you will see our Invoice Screen.

You're Finished ! Print this screen for your records.

Order Processing Almost immediately after you place your order you will first receive an order confirmation email.

Sales Tax Items sold by Plasticare shipped within Colorado are subject to a 7.85% sales tax: We are required by law to charge sales tax on the full amount of the order.

Cancel an Order or Making Changes To Your Order If you wish to change or cancel an order, please call 1-800- 878-4396. No email requests, please.

Returned Goods - If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.

Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred.

Call us at 1-800-878-4396 to get a Returned Goods Authorization Number.

Please mail your package in a prepaid, insured, traceable method with the Returned Goods Authorization number on the shipping label to:

Plasticare Inc. 4211 South Natches Court, Unit K Englewood, Colorado 80110


Need Help? If you don't find what you're looking for email us or call toll-free 1-800- 878-4396

4211 South Natches Court, Unit K , Englewood, Colorado 80110   Map   (303) 781-1171 Fax (303) 781-0691

Retail Hours Monday- Friday 7:30 AM to 5 PM CLOSED WEEKENDS

Serving the Rocky Mountain Region Since 1989

Privacy Notice Returned Goods Policy

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